meja13 Platform Account Terms

When you open an account on meja13, you enter into an agreement with us to use our platform responsibly and within the scope of applicable law in your jurisdiction. Our terms establish the framework for account creation, deposits, withdrawals, and your participation in our live-dealer tables, sportsbook markets, slots games, and esports community features.

We operate meja13 across multiple regions, and our terms reflect jurisdiction-specific restrictions. Services are available only where local law permits. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. Users are responsible for verifying that their access to and use of meja13 comply with their own jurisdiction's applicable law.

This page outlines our core account policies, deposit and withdrawal procedures, bonus terms, and dispute resolution approach. We've written these terms to be clear and accessible, avoiding legal jargon where possible. If you have questions about any aspect of these terms, our support team is available via live chat, email, and in-app help to clarify our policies.

Our Account and Eligibility Policy

At meja13, we require all users to verify their identity before opening an account. This verification process involves providing your email address, confirming basic personal information, and submitting a valid government-issued ID. We use this information to prevent fraud, ensure account security, and comply with anti-money-laundering regulations.

You must be of legal age in your jurisdiction to use meja13. In most supported regions, this means you must be 18 years old or older. We conduct age verification as part of account setup. If we discover that an account holder is underage, we close the account and return any funds to the payment method used for deposits.

Each person may open only one account on meja13. We detect and close duplicate accounts. If you've forgotten your login credentials, our support team can help you recover access to your existing account rather than create a new one. Opening multiple accounts violates our terms and may result in account suspension and forfeiture of funds.

Account Security and Your Responsibilities

When you create an account on meja13, you choose a password and receive login credentials. You are responsible for keeping your password confidential. Do not share your login information with anyone. If you suspect unauthorised access to your account, contact our support team immediately via live chat, email, or in-app messaging. We investigate reports of unauthorised activity and take steps to secure your account.

We encourage you to enable two-factor authentication (2FA) on your meja13 account. 2FA adds a security layer by requiring a code from your mobile device in addition to your password when logging in. This feature is available in your account settings and is entirely optional, but we recommend it as a best practice.

Deposits and Payment Methods on meja13

We accept deposits via multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit on meja13, your funds are transferred from your chosen payment method to your account. Deposits are processed immediately in most cases, though some banking methods may take a few minutes depending on your bank's processing time.

We at meja13 do not retain any personal financial information on our platform. Payment processing is handled by third-party payment providers, and your banking details are never stored in our system.

Minimum deposit amounts vary by payment method, but we keep them low to ensure accessibility for players across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported areas. Maximum account preferences exist to protect against fraud and money-laundering risks. These limits are displayed in your account when you initiate a deposit.

We do not charge deposit fees. Any fees associated with transferring funds to meja13 are imposed by your bank or payment provider, not by our platform. If you're uncertain about fees, contact your payment provider directly.

Withdrawals and Processing on meja13

Withdrawals on meja13 are initiated through your account dashboard. You request a withdrawal amount and select the payment method you wish to use. We process withdrawals to the same payment method used for your initial deposit. If you wish to withdraw to a different method, our support team can assist you with the process.

Our meja13 withdrawal process includes verification steps to ensure security and compliance. Before your first withdrawal, you may be asked to confirm your identity or provide additional documentation. This verification protects your account from unauthorised access and helps us comply with regulatory requirements.

Withdrawals are subject to a standard review window to prevent fraud and verify account compliance. Most withdrawals clear within this window, though external factors (bank processing times, payment provider delays) may affect the final delivery time. We notify you of your withdrawal status via email and in-app notifications so you always know where your request stands.

Account Verification

We require identity verification before account activation. This protects your account and ensures compliance with regional regulations.

One Account Per Person

Each individual may maintain only one active account on meja13. Multiple accounts violate our terms and may result in suspension.

Payment Methods

We accept mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers. Deposits and withdrawals use the same method for security.

Withdrawal Review

Withdrawals undergo standard verification to prevent fraud. Most complete within a typical business review window.

Bonus Terms and Promotional Offers

We at meja13 occasionally offer promotional bonuses to new and existing players. These bonuses are subject to specific terms and conditions. Before accepting a bonus, read the associated terms carefully—they explain wagering requirements, game restrictions, time limits, and withdrawal conditions.

Bonuses are credited to your account after you meet the eligibility criteria (typically a minimum deposit and account verification). Bonus funds may have restrictions—for example, they may be usable only on specific games or may require wagering a certain amount before withdrawal. These restrictions are disclosed at the time the bonus is offered.

If you do not wish to participate in promotional bonuses, you can disable bonus eligibility in your account settings. This ensures you receive only standard deposits without promotional strings attached.

Our Dispute Resolution and User Rights

If you believe there is an error on your account or a dispute regarding a transaction, contact our meja13 support team immediately. We investigate disputes thoroughly and work to resolve them fairly. Most disputes are resolved within a standard review window through communication between your account team and our operations team.

We maintain detailed transaction logs and game history so we can investigate disputes with full context. If there's a discrepancy in your balance or a question about a transaction, our team reviews these records and communicates findings to you. If we discover an error in our favour, we correct it; if the error is in your favour, we credit your account accordingly.

For disputes that cannot be resolved through our support process, we offer escalation to our compliance team. Escalated disputes are reviewed independently and you receive a final determination via email. This process ensures that disputes are handled fairly and that all parties have the opportunity to present their case.

Account Suspension and Closure

We reserve the right to suspend or close your meja13 account if we discover that you've violated these terms. Violations include but are not limited to: opening multiple accounts, providing false identity information, engaging in fraudulent activity, or using the platform in violation of applicable law.

If we suspend your account pending investigation, we notify you via email and in-app message. We explain the reason for the suspension and outline the steps needed to appeal or resolve the issue. Suspended accounts retain access to their balance, which can be withdrawn during the suspension period unless the account is under active investigation.

If we permanently close your account, remaining funds are returned to your registered payment method within a standard processing window. We provide a reason for closure and, where applicable, information on how to appeal the decision.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer meja13 in jurisdictions where online wagering or gaming is prohibited. Users are responsible for verifying that their access to and use of meja13 comply with their own jurisdiction's laws. We enforce this responsibility by blocking access from prohibited jurisdictions using geolocation technology and payment processor restrictions.

In jurisdictions where our services are available, your use of meja13 is governed by the laws of that jurisdiction. Any legal disputes arising from your account or use of our platform are subject to the laws of your jurisdiction and, where applicable, local dispute resolution procedures.

If you have questions about whether meja13 services are available in your jurisdiction, contact our support team. We provide guidance on access restrictions and can clarify what is and is not permitted in your region. Our multilingual support team is available via live chat, email, and in-app help across all supported time zones.