meja13 Casino & Sportsbook Data Care

This page describes what we collect when you use meja13 and how we keep that data protected. We take data security seriously because your privacy is central to the trust you place in our platform. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfers, or participate in our live-dealer tables and sportsbook, we collect certain information to operate the service, verify your identity, and comply with applicable regulations.

Our meja13 privacy policy explains how we handle your personal information, who we share it with, how long we keep it, and what rights you have to access or delete your data. We process data transparently and only for legitimate purposes—running our platform, preventing fraud, and meeting legal obligations in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via live chat, email, or in-app help. We're here to answer questions and assist with data requests.

What Data We Collect on meja13

We collect data when you interact with meja13 at multiple points. During account creation, we collect your email address, full name, date of birth, and phone number. We use this information to set up your account, verify your identity, and communicate with you about your account status.

When you make your first withdrawal from meja13, we request additional information—typically a copy of your government-issued ID (KTP, passport, or similar). This identity verification is required by anti-money-laundering regulations and helps us prevent fraud and ensure account security. We store this information securely and access it only when necessary.

We also collect payment information indirectly. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, your payment provider sends us confirmation that a transaction occurred. We do not store your bank account numbers, credit card details, or payment credentials. These are handled directly by your payment provider and are never transmitted to our servers.

How We Use Your Data on meja13

Our meja13 platform uses your data for several core functions. First, we use it to operate your account—logging in, managing your balance, processing deposits and withdrawals. Second, we use it to verify your identity and prevent fraud. Third, we use it to communicate with you about account changes, promotions, or important notices.

We analyse gameplay data and account activity to detect suspicious patterns that may indicate fraud, money-laundering, or account compromise. This analysis helps us protect your account and comply with regulatory requirements. We may also use aggregated, anonymised data to improve our platform—for example, understanding which games on meja13 are most popular or which payment methods users prefer.

We do not use your personal data for marketing purposes without your consent. If you wish to receive promotional emails about new games, sportsbook markets, or seasonal events on meja13, you can opt in through your account settings. You can opt out at any time via the unsubscribe link in our emails or through your account preferences.

Third Parties and Data Processors

Our meja13 platform relies on third-party service providers to operate. Payment processors handle deposits and withdrawals—they receive transaction data necessary to move funds. We do not control how these providers use your data beyond processing your transactions, and we recommend reviewing their privacy policies if you wish to understand their practices fully.

We at meja13 ensure that third-party processors sign data protection agreements committing them to security standards equivalent to our own.

Our servers may sit outside your jurisdiction. We store account data, transaction records, and game history on secure servers in data centres selected for their security infrastructure. These locations are chosen to balance performance, security, and compliance with applicable data protection laws.

We do not sell your personal data to third parties for marketing or other purposes. Your email, identity information, and payment details are never shared with advertisers, data brokers, or other external parties except as required by law or as described in this privacy policy.

Account Data

We collect email, name, date of birth, and phone number to operate your meja13 account and verify your identity.

Identity Documents

Government-issued ID copies are collected for withdrawal verification and anti-money-laundering compliance.

Transaction Records

We maintain deposit, withdrawal, and gaming transaction history for account management and fraud detection.

Gameplay Data

We record which games you play on meja13, session timestamps, and game outcomes for platform operations and analysis.

Your Rights and Data Requests

You have the right to request access to your personal data held by meja13. If you wish to see what information we've collected about you, contact our support team and request a data access report. We provide this within a standard review window in a machine-readable format.

You also have the right to request correction of inaccurate data. If your name, email, or phone number on meja13 is incorrect, you can update it directly through your account settings or request that our support team make the correction for you.

You may request deletion of your meja13 account and associated personal data. We retain transaction records for a period required by law (typically for anti-money-laundering compliance), but other personal information can be deleted once your account is closed and all withdrawals are processed. Contact our support team to request account closure.

Cookies and Tracking on meja13

We use cookies on meja13 to maintain your login session, remember your preferences, and enhance your user experience. Cookies are small data files stored on your device that allow us to recognise you when you return to our platform. You can control cookie settings through your browser—most browsers allow you to disable cookies or receive notifications when a cookie is being set.

Our meja13 analytics tools may use cookies or similar tracking technologies to understand how users navigate our platform, which pages are visited most often, and how long sessions last. This information helps us improve our website and platform features. This tracking does not identify you personally; it's aggregated across all users.

We do not use cookies to track you across other websites. Our tracking is limited to the meja13 platform itself and is used solely for operational and analytical purposes.

Data Security and Retention

We protect your personal data using industry-standard encryption and secure storage practices. Data transmitted between your device and our meja13 servers is encrypted using TLS (Transport Layer Security). Your account credentials are hashed and cannot be read by our staff or third parties.

We retain your account data as long as your meja13 account is active. After account closure, we retain transaction and verification records for as long as required by law—typically several years for anti-money-laundering compliance. Other personal information is deleted once the legally mandated retention period expires, unless you've consented to longer retention for specific purposes.

Despite our security measures, no online system is completely secure. If you suspect unauthorised access to your meja13 account or believe your personal data has been compromised, contact our support team immediately via live chat, email, or in-app messaging.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your information on meja13, our support team is available to assist. You can reach us via live chat (available during business hours), email, or through in-app help messaging.

We take your privacy seriously and remain committed to transparent, compliant data handling across all supported jurisdictions where meja13 operates.